Fehler (016-737) after Firmwareupdate

[RobertK]

I will report my expierence with xerox telephone support.

Today I called the support. They told me - before asking anything to the problem!! - a technican must come to me and it cost me at minimum 400 € plus taxes. This is nearly the price of a new WorkCentre!

The Product is 1 year and 3 month old. The guarantee is left since 3 month. And now it is only a brand new brick of waste!

Thanks Xerox!

Regards

Robert

[RobertK]

Hi René,

thanks for reply.

Can I do this by myself?

Is there an altboot method available?

Greeting,

Robert

[Supido]

Hi Robert,

the firmware I installed was not compatible with display and USB.

A technician has recorded the original firmware.

Greeting René

[RobertK]

Was the problem solved?

I have the same problem after upgrading Firmware. "Fehler 016-737".

I have a WorkCentre 6605DN.

Best regards

Robert

[Supido]

Hi Fabio

the model is 6605V_DN

[Fabio]

can you tell us the model of the machine?

[Supido]

Hello,

I did a firmware update via network, to obtain support for SMTP SSL/TLS.

When you start the new firmware number appears on the display, but then comes the error (016-737). A next attempt the firmware again via USB update does not. What can I do?

Thank you in advance

René