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Community Manager
Community Manager

Re: Finding the printer

Hello saline,

I searched the Support Page and found this article on the issue you are having. If that doesn't help, please call Support: 1-800-821-2797.

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Finding the printer

Product Name: Phaser 6500
Operating System: Windows 11

I'm trying to install my 6500 on a new system.  Works fine on my W11 laptop.  Using the same cable, I plug into the USB port of the new PC and run PH6500_2.6.21.0_PCL_x64_English.  The system cannot find the device.  The PS version installs the printer, but nothing prints when I send a job to it.

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