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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Firmware Upgrade Failed

Hi,

DocuPrint CP405d is a FujiXerox printer so I would recommend you to contact Fujifilm for support because it could be different procedures than Xerox printers.

 

Gabi

brucec909
New Member
New Member

Re: Firmware Upgrade Failed

Hi, I have the same problem as others with Versalink C400. Tried to upgrade the firmware without installing the bridge first. Failed with the message "Write Error 041-500" and now the printer hangs at the wave screen on boot.

It's a brand new printer, haven't even printed a single page yet, and my boss is going to kill me if I don't get it working. Please can you help?

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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Firmware Upgrade Failed

Hi,

Because it involved machine Diagnostic Mode, you need a Xerox tech to loading firmware using a Special Boot Mode.

 

Gabi 

brucec909
New Member
New Member

Re: Firmware Upgrade Failed

Hi Gabi, thanks for your reply – you mean our new printer is a brick before it's even printed a page?

How do I arrange a tech in the UK? Will I be charged?

This is my first experience of Xerox printers and I have to say so far it has not been good.

I honestly can't believe your machines have no built-in protections against trying to load the wrong firmware, and if there were any warnings about using the wrong file on the download page they were so insignificant as to be easily missed. It's all very disappointing and depressing. Obviously it was my mistake, but I'm extremely unimpressed by the way Xerox conspired in making it such an easy one to make.

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TammyL-Xerox
Community Manager
Community Manager

Re: Firmware Upgrade Failed

Hello brucec909, 

Here is the support information for the UK, if the printer is brand new they should also be able to tell the the warranty period. 

United Kingdom

Xerox

Support: 0370 900 5501
Monday- Friday, 8:00 – 17:30 GMT

Thanks,
TammyL-Xerox
Community Manager

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brucec909
New Member
New Member

Re: Firmware Upgrade Failed

Thanks Tammy

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brucec909
New Member
New Member

Re: Firmware Upgrade Failed

Well I was quick to criticise, so praise where it's due. I called Xerox and an engineer was with me inside two hours who brought the printer back to life with no fuss.

He did say that Xerox will book a tech to come out and do software upgrades if required, so there's no need real for owners to take the risk of getting it wrong.

He also said that sometimes trying to apply the wrong firmware can be terminally fatal, so for anyone reading this, take special care – and perhaps consider whether a firmware upgrade is strictly necessary. If it isn't broken, why fix it?

Anyway, I'm delighted our new printer is working again (and my boss is even more delighted) – and as a parting thought, I suggest Xerox should as a matter of urgency edit this bizarrely complacent wording in the Versalink firmware installation instructions:

"Before upgrading to the new firmware 61.01 and higher, you must be sure the device has a version that can read the encrypted files. If you attempt to install the encrypted file on a version older than the bridge release, it will fail and you will need to power the device off and back on to recover."

Maybe it could be changed to something like:

"Before upgrading to the new firmware 61.01 and higher, you must be sure the device has a version that can read the encrypted files. If you attempt to install the encrypted file on a version older than the bridge release, it will fail and could result in permanent fatal damage to your printer. At the very least, it will require a technician to call out and recover the printer."

BigMal
New Member
New Member

Re: Firmware Upgrade Failed

Hi

I'm having a similar issue, upgraded firmware, now screen is showing install at 12%  but seems to be stuck.

 

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34sicily34
New Member
New Member

Re: Firmware Upgrade Failed

My printer: Xerox Versalink C405

I have a similar issue my printer was on 68.42.1 and I read the warning to download the bridge version, I did. But I believe I them loaded the wrong one onto the Embedded web server.

I then received the 041-500 code and tried to re-do the update with the correct version, which obviously didn’t work as it was keep saying it could not connect and to retry later.

I then went into a cycle of powering off the printer and then on many times to clear the screen.

The bringer would turn on but get stuck on the blue screen with the xerox logo and then hang.

Sometimes it displayed “Err: Booting failed” in the top corner (which never cleared itself until you turn off the printer) and when powering back on it said “checking file system”.
These errors only appeared one at a time.

I left the printer on overnight to see if it would clear itself after the booting error and it didn’t.

My large paperweight is now not doing anything. If turned on, it simply hangs on the blue screen with the logo and sometimes the blue line (below the power and home buttons) flashes and that’s it.

P.s. Embedded web server cannot be accessed.
I also put a dwld folder in a usb stick and an update in it but it does nothing (although I’m not sure I’m doing it correctly as I can’t find instructions on it).

I also did try to power off, remove power cable for 5 mins, replug, power on but same as always happens.

The printer is used at home not in a large office, so I believe the warranty may have run out so I’m struggling to get any support..

Is there a way to force reboot/ force restart?
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34sicily34
New Member
New Member

Re: Firmware Upgrade Failed

How did you resolve the error?
How did you remove the “write error” from the screen?
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