DocuPrint CP405d is a FujiXerox printer so I would recommend you to contact Fujifilm for support because it could be different procedures than Xerox printers.
Hi, I have the same problem as others with Versalink C400. Tried to upgrade the firmware without installing the bridge first. Failed with the message "Write Error 041-500" and now the printer hangs at the wave screen on boot.
It's a brand new printer, haven't even printed a single page yet, and my boss is going to kill me if I don't get it working. Please can you help?
Hi Gabi, thanks for your reply – you mean our new printer is a brick before it's even printed a page?
How do I arrange a tech in the UK? Will I be charged?
This is my first experience of Xerox printers and I have to say so far it has not been good.
I honestly can't believe your machines have no built-in protections against trying to load the wrong firmware, and if there were any warnings about using the wrong file on the download page they were so insignificant as to be easily missed. It's all very disappointing and depressing. Obviously it was my mistake, but I'm extremely unimpressed by the way Xerox conspired in making it such an easy one to make.
Here is the support information for the UK, if the printer is brand new they should also be able to tell the the warranty period.
Support: 0370 900 5501
Monday- Friday, 8:00 – 17:30 GMT
Well I was quick to criticise, so praise where it's due. I called Xerox and an engineer was with me inside two hours who brought the printer back to life with no fuss.
He did say that Xerox will book a tech to come out and do software upgrades if required, so there's no need real for owners to take the risk of getting it wrong.
He also said that sometimes trying to apply the wrong firmware can be terminally fatal, so for anyone reading this, take special care – and perhaps consider whether a firmware upgrade is strictly necessary. If it isn't broken, why fix it?
Anyway, I'm delighted our new printer is working again (and my boss is even more delighted) – and as a parting thought, I suggest Xerox should as a matter of urgency edit this bizarrely complacent wording in the Versalink firmware installation instructions:
"Before upgrading to the new firmware 61.01 and higher, you must be sure the device has a version that can read the encrypted files. If you attempt to install the encrypted file on a version older than the bridge release, it will fail and you will need to power the device off and back on to recover."
Maybe it could be changed to something like:
"Before upgrading to the new firmware 61.01 and higher, you must be sure the device has a version that can read the encrypted files. If you attempt to install the encrypted file on a version older than the bridge release, it will fail and could result in permanent fatal damage to your printer. At the very least, it will require a technician to call out and recover the printer."