Firmware Upgrade Failed

[asergeant01]

I was using the UI console on the device to update the firmware. It went to an orange warning saying write error. Now when i try to power it on, the UI is blank and i can't access the embedded web server. Is there anyway to manually reset the printer without the UI or we server? Or flash the firmware onto the device(USB cable or via usb stick)? 

[gabiene]

Hi,

Try to install the firmware with  "Xerox VersaLink Windows Firmware Download Utility Tool" with USB cable, from here https://www.support.xerox.com/support/versalink-c400/downloads/enus.html?operatingSystem=win7x64&fil...

Gabi

[asergeant01]

Already tired that. Doesn’t detect the printer.

[gabiene]

Send me a PM with your Email address, please!

[mdetwiler@greenoffic]

Just tried to update my C405 to the latest software and got the Write Error. Now the device goes to the wave splash screen and hangs. The USB option did not work. Can the device be booted off the USB drive? Similar to ALTBOOT on the other devices?

[gabiene]

Yes, it can be upgraded and the folder name is dwld. But there is a diferent procedure than AltBoot.

[mdetwiler@greenoffic]

Can you email me the procedures?

[gabiene]

If I have your email address;)

[MiXerox]

Hello, I too had the same issue occur today. I tried to flash the firmware via the web interface. I chose to let it update itself and the machine started upgrading but got stuck on 12%. After some time it rebooted to a Xerox logo and got stuck there. About an hour later it started showing a wave-animation with the Xerox logo now in the lower corner (after first saying "Checking file system"). 

I am not sure if it will resolve itself but I will leave it for the night and see tomorrow. If it hasnt resolved itself, can you please send me details on how to manually re-flash it with a usb stick? I can try the windows-usb cable solution too but I guess the usb stick solution is the best and most solid solution to this issue. 

Thanks!