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asergeant01 New Member
New Member

Firmware Upgrade Failed

Product Name: VersaLink® C400 Color Printer
Operating System: macOS 10.13 - High Sierra

I was using the UI console on the device to update the firmware. It went to an orange warning saying write error. Now when i try to power it on, the UI is blank and i can't access the embedded web server. Is there anyway to manually reset the printer without the UI or we server? Or flash the firmware onto the device(USB cable or via usb stick)? 

10 Replies
gabiene Valued Advisor
Valued Advisor

Re: Firmware Upgrade Failed

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asergeant01 New Member
New Member

Re: Firmware Upgrade Failed

Already tired that. Doesn’t detect the printer.
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gabiene Valued Advisor
Valued Advisor

Re: Firmware Upgrade Failed

Send me a PM with your Email address, please!

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Re: Firmware Upgrade Failed

Just tried to update my C405 to the latest software and got the Write Error. Now the device goes to the wave splash screen and hangs. The USB option did not work. Can the device be booted off the USB drive? Similar to ALTBOOT on the other devices?

gabiene Valued Advisor
Valued Advisor

Re: Firmware Upgrade Failed

Yes, it can be upgraded and the folder name is dwld. But there is a diferent procedure than AltBoot.

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Re: Firmware Upgrade Failed

Can you email me the procedures?

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gabiene Valued Advisor
Valued Advisor

Re: Firmware Upgrade Failed

If I have your email address;)

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MiXerox New Member
New Member

Re: Firmware Upgrade Failed

Hello, I too had the same issue occur today. I tried to flash the firmware via the web interface. I chose to let it update itself and the machine started upgrading but got stuck on 12%. After some time it rebooted to a Xerox logo and got stuck there. About an hour later it started showing a wave-animation with the Xerox logo now in the lower corner (after first saying "Checking file system"). 

I am not sure if it will resolve itself but I will leave it for the night and see tomorrow. If it hasnt resolved itself, can you please send me details on how to manually re-flash it with a usb stick? I can try the windows-usb cable solution too but I guess the usb stick solution is the best and most solid solution to this issue. 

Thanks!

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ashOhio New Member
New Member

Re: Firmware Upgrade Failed

Hopefully you are still around.  Could you please email me the instructions on how to add the firware to a c405 that has had a failed ui firware update.  The utility doesnt pick up the printer and I think I am going to have to use the thumb drive approach.  Thank you for your time.  

 

Email is ahannah@abrasive-tech.com.

 

Thank You!

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