Firmware Upgrade Failed

[brucec909]

Hi Gabi, thanks for your reply – you mean our new printer is a brick before it's even printed a page?

How do I arrange a tech in the UK? Will I be charged?

This is my first experience of Xerox printers and I have to say so far it has not been good.

I honestly can't believe your machines have no built-in protections against trying to load the wrong firmware, and if there were any warnings about using the wrong file on the download page they were so insignificant as to be easily missed. It's all very disappointing and depressing. Obviously it was my mistake, but I'm extremely unimpressed by the way Xerox conspired in making it such an easy one to make.

[GabiE-Xerox]

Hi,

Because it involved machine Diagnostic Mode, you need a Xerox tech to loading firmware using a Special Boot Mode.

Gabi 

[brucec909]

Hi, I have the same problem as others with Versalink C400. Tried to upgrade the firmware without installing the bridge first. Failed with the message "Write Error 041-500" and now the printer hangs at the wave screen on boot.

It's a brand new printer, haven't even printed a single page yet, and my boss is going to kill me if I don't get it working. Please can you help?

[GabiE-Xerox]

Hi,

DocuPrint CP405d is a FujiXerox printer so I would recommend you to contact Fujifilm for support because it could be different procedures than Xerox printers.

Gabi

[HuWen]

I was using the UI console on the device to update my DocuPrint CP405d  firmware. It went to an orange warning saying write error. Now when i try to power it on, the UI is blank and i can't access the embedded web server. Is there anyway to manually reset the printer without the UI or we server? Already tired more， Doesn’t detect the printer.

This is my Email address.

Thanks.

[younessnachar@hotmai]

How did you get it fixed.

I did add the 375901_VL_B400.bin inside a dwld folder in a flash drive but it never get read.

Can you give me details of what you did?

Thanks

[Ratapiso]

Obviously, my error.

But the problem was solved, the latest version required the bridge version.....

In this moment my emoticon is "red face blinking"....

Thank's at all

[GabiE-Xerox]

Hi,

There is no AltBoot option for software reload for VersaLink family, but it is a way to reload it under the SPECIAL BOOT which is available for tech only (it involve diagnostic password).

Gabi

[VLee]

Please don`t forget, that you need to install firmware 355901 as bridge before you upgrade to 386551 or later on some versalink models and maybe others !!!!

https://download.support.xerox.com/pub/docs/6510/userdocs/any-os/en_GB/Versalink_Firmware_Installati...

[Ratapiso]

The last available from TSIP site (it's a Spare not a General)....