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ddmurrayjr
New Member
New Member

Re: Firmware Upgrade Failed

Hi - I ran into the same situation while upgrading firmware, i.e., it failed and now I have a very large paperweight that won't boot.  Could you send me the instructions?

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billynux
New Member
New Member

Re: Firmware Upgrade Failed

Hi,

I'm just in the same situation

Update  to the latest software of my C405 failed. Now the device goes to the wave splash screen and hangs. The USB option did not work (can't find the USB device). I see it can be upgraded with the folder dwld.

Can someone help me please giving me the way to do that?

email : ite@doncq.be

Thanks very much (sorry for my english, i m from Belgium)

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Ratapiso
New Member
New Member

Re: Firmware Upgrade Failed

Hello,
I tried the special boot but it crashes at 12% progress, the exact same thing as network attempts ...
Thank you

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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Firmware Upgrade Failed

Hi,

Try another USB thumb drive. What level of firmware are you trying to install?

 

Gabi

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Ratapiso
New Member
New Member

Re: Firmware Upgrade Failed

The last available from TSIP site (it's a Spare not a General)....

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VLee
New Member
New Member

Re: Firmware Upgrade Failed

Please don`t forget, that you need to install firmware 355901 as bridge before you upgrade to 386551 or later on some versalink models and maybe others !!!!

https://download.support.xerox.com/pub/docs/6510/userdocs/any-os/en_GB/Versalink_Firmware_Installati...

 

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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Firmware Upgrade Failed

Hi,

There is no AltBoot option for software reload for VersaLink family, but it is a way to reload it under the SPECIAL BOOT which is available for tech only (it involve diagnostic password).

 

Gabi

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Ratapiso
New Member
New Member

Re: Firmware Upgrade Failed

Obviously, my error.

But the problem was solved, the latest version required the bridge version.....

In this moment my emoticon is "red face blinking"....

Thank's at all

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Re: Firmware Upgrade Failed

How did you get it fixed.

I did add the 375901_VL_B400.bin inside a dwld folder in a flash drive but it never get read.

Can you give me details of what you did?

Thanks

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HuWen
New Member
New Member

Re: Firmware Upgrade Failed

I was using the UI console on the device to update my DocuPrint CP405d  firmware. It went to an orange warning saying write error. Now when i try to power it on, the UI is blank and i can't access the embedded web server. Is there anyway to manually reset the printer without the UI or we server? Already tired more, Doesn’t detect the printer.

This is my Email address.

Thanks.

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