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GabiE-Xerox
Xerox Employee
Xerox Employee
‎11-04-2018 01:32 AM

Re: Firmware Upgrade Failed

Send me a PM with your Email address, please!

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asergeant01
New Member
New Member
‎11-03-2018 02:08 PM

Re: Firmware Upgrade Failed

Already tired that. Doesn’t detect the printer.
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GabiE-Xerox
Xerox Employee
Xerox Employee
‎11-03-2018 01:32 PM

Re: Firmware Upgrade Failed

Hi,

Try to install the firmware with  "Xerox VersaLink Windows Firmware Download Utility Tool" with USB cable, from here https://www.support.xerox.com/support/versalink-c400/downloads/enus.html?operatingSystem=win7x64&fil...

Gabi

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asergeant01
New Member
New Member
‎11-03-2018 11:57 AM

Firmware Upgrade Failed

Product Name: VersaLink C400 Color Printer
Operating System: macOS 10.13 - High Sierra

I was using the UI console on the device to update the firmware. It went to an orange warning saying write error. Now when i try to power it on, the UI is blank and i can't access the embedded web server. Is there anyway to manually reset the printer without the UI or we server? Or flash the firmware onto the device(USB cable or via usb stick)? 

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