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ecofinity New Member
New Member

Firmware Upgrade Xerox workcentre 7346

Hello

 

we wanted to do a firmware upgrade on our WC7346, but it says 'Download Mode' for three days now.

is there any way to get it working again ?

we tried to unplug it and restart, but it keeps on goning back into the 'Download Mode'

 

thanks for your help !

 

regards,

Steven

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4 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Firmware Upgrade Xerox workcentre 7346

Typically means the USB device plugged into the printer has the wrong firmware on it (Or is not FAT formatted, or is still zipped).

 

Take out the USB key, tap the energy saver a few times then reboot it.

 

Failing that, hold down the 4 and the Stop and the Energy Saver buttons all at the same time and power it up again.

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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ecofinity New Member
New Member

Re: Firmware Upgrade Xerox workcentre 7346

Unfortunately, this was not working.

 

I tried the other numbers on the keypad and with 2+energy saver + stop button, I finally managed to get out of the Download Mode.

The machine asked to reboot and then started up in Finish language (I think).,Telling me something I do not understand and error code 124-315

 

Any Ideas ?

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Firmware Upgrade Xerox workcentre 7346

The fault is a serious one. The machine is saying ti is set to run at a speed it is not capable of. That would require a certified tech to resolve in diagnostics mode.

 

Never, under any circumstances should 2+ES+Stop be used . What it did was an NVRam reset, so now a part of the machine (SYS1) is running at a different speed than another (IOT). They need to match, and since the machine cannot be turned on to the point of doing so, it will require a service tech to use a special diagnostic tool.

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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fiery Occasional Advisor
Occasional Advisor

Re: Firmware Upgrade Xerox workcentre 7346

A tech will have to do a serial number/ speed synchronization in diagnostics.

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