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Community Manager
Community Manager

Re: Firmware download starts then fails to complete

Hello sd0, 

I suggest that you call into the support department at 1-800-821-2797 and speak with an analyst to see why it keeps failing.  

Community Manager

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New Member
New Member

Firmware download starts then fails to complete

Product Name: WorkCentre 6515
Operating System: macOS 12 - Monterey

I am unable to successfully download the Workcentre 6515 65.74.51 firmware update from for macOS 12 - Monterey

The download progresses to near the end and then fails.  I've tried repeatedly with three different browsers Safari 17.3, Firefox 122.0 and Brave v1.62.156 -- all three give the same behaviour.  I'm running macOS 12.7.3 on an intel iMac.

How can I download the new driver?  Thanks.

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