How do I factory reset the Phaser 3635 MFP?

[JerryBaker]

Hello,  

I try this step to factory Reset the Xerox Phaser 3635MFP But it's not woring.

Plsase Help me. Thanks.

Step 1 Press the "Log In/Out" button on the Xerox Phaser 3635's control panel.

Step 2 Type in the default password "1111" with the numeric keypad.

Step 3 Press "Enter" on the touch screen.

Step 4 Press the "Tools" tab on the touch screen.

Step 5 Press the "Device Settings" option on the touch screen.

Step 6 Press "Software Reset" on the touch screen. A pop-up window will appear, warning that jobs in the system might be lost, and ask you to confirm that you wish to continue. Press "Save" and the Phaser will reset itself.

[Deondre435]

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@NPTech wrote:  JCPenneyKiosk

I have recently taken over as IT support for the owner of a Phaser 3635 MFP. 

They are having issues with network scanning on the device.  Specifically, it's the dreaded "filename invalid" error when using the default template, as described in this old thread: 3635MFP -- Workflow: "Invalid File Name" Error - Customer Support Forum (xerox.com)

After some hair loss, trying to figure out why the identical file repository and template settings used on the WorkCentre 3335 were failing, I took a closer look and see that the 3635 has several addtional network templates installed that are not listed in EWS.  I tested one of them, and it did not fail on that error, but instead attempted to store the scan as a location that does not exist.  So, it would seem that my settings are being overridden somehow by these rogue templates.  The printer does not offer a means to delete the templates.  The manual User Guide.book (cnetcontent.com) references "FreeFlow™ SMARTsend™ Software", which I cannot find installed anywhere at the office.

Sadly, the manual does not explain how to either A) remove the offending templates, or B) factory reset the printer, so I can start over with a clean slate.  Google has not been my friend here either. 

I did find this video outlining a procedure to reset the printer: How to Reset Xerox 3635 - YouTube.  And it worked for everything EXCEPT the network scan settings.  While rebooting the printer afterwards, I saw the display say something like "New Scan Templates Found".  Sure enough the offending templates were still there, and when I checked EWS again, so were my settings.

Could someone please point me in the right direction?

Thanks in advance.

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You can see the guide here How to Reset Xerox Phaser 3635MFP

[Yates9722]

I have recently taken over as IT support for the owner of a Phaser 3635 MFP.

They are having issues with network scanning on the device.  Specifically, it's the dreaded "filename invalid" error when using the default template, as described in this old thread: 3635MFP -- Workflow: "Invalid File Name" Error - Customer Support Forum (xerox.com)

After some hair loss, trying to figure out why the identical file repository and template settings used on the WorkCentre 3335 were failing, I took a closer look and see that the 3635 has several addtional network templates installed that are not listed in EWS.  I tested one of them, and it did not fail on that error, but instead attempted to store the scan as a location that does not exist.  So, it would seem that my settings are being overridden somehow by these rogue templates.  The printer does not offer a means to delete the templates.  The manual User Guide.book (cnetcontent.com) references "FreeFlow™ SMARTsend™ Software", which I cannot find installed anywhere at the office.

Sadly, the manual does not explain how to either A) remove the offending templates, or B) factory reset the printer, so I can start over with a clean slate.  Google has not been my friend here either. 

I did find this video outlining a procedure to reset the printer: How to Reset Xerox 3635 - YouTube.  And it worked for everything EXCEPT the network scan settings.  While rebooting the printer afterwards, I saw the display say something like "New Scan Templates Found".  Sure enough the offending templates were still there, and when I checked EWS again, so were my settings.

Could someone please point me in the right direction?

Thanks in advance.

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I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

[Griffin9722]

I have recently taken over as IT support for the owner of a Phaser 3635 MFP.

They are having issues with network scanning on the device.  Specifically, it's the dreaded "filename invalid" error when using the default template, as described in this old thread: 3635MFP -- Workflow: "Invalid File Name" Error - Customer Support Forum (xerox.com)

After some hair loss, trying to figure out why the identical file repository and template settings used on the WorkCentre 3335 were failing, I took a closer look and see that the 3635 has several addtional network templates installed that are not listed in EWS.  I tested one of them, and it did not fail on that error, but instead attempted to store the scan as a location that does not exist.  So, it would seem that my settings are being overridden somehow by these rogue templates.  The printer does not offer a means to delete the templates.  The manual User Guide.book (cnetcontent.com) references "FreeFlow™ SMARTsend™ Software", which I cannot find installed anywhere at the office.

Sadly, the manual does not explain how to either A) remove the offending templates, or B) factory reset the printer, so I can start over with a clean slate.  Google has not been my friend here either. 

I did find this video outlining a procedure to reset the printer: How to Reset Xerox 3635 - YouTube.  And it worked for everything EXCEPT the network scan settings.  While rebooting the printer afterwards, I saw the display say something like "New Scan Templates Found".  Sure enough the offending templates were still there, and when I checked EWS again, so were my settings.

Could someone please point me in the right direction?

Thanks in advance.

---

Unfortunately factory reset (Memory Clear) can be done from the diagnostic mode just by a tech.

[Garcia69]

1. Press the "Log In/Out" button on the Xerox Phaser 3635's control panel.
2. Type in the default password "1111" with the numeric keypad.
3. Press "Enter" on the touch screen.
4. Press the "Tools" tab on the touch screen.
5. Press the "Device Settings" option on the touch screen.
6. Press "Software Reset" on the touch screen. A pop-up window will appear, warning that jobs in the system might be lost, and ask you to confirm that you wish to continue. Press "Save" and the Phaser will reset itself.

[GabiE-Xerox]

Hi NPTech,

Unfortunately factory reset (Memory Clear) can be done from the diagnostic mode just by a tech because it involve diagnostic password which cannot be shared here on the forum.

Gabi

[NPTech]

Or... Here is a crazy thought...

Someone from Xerox could chime in to answer this very basic question.

[CathyO-Xerox]

Hello NPTech,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

[NPTech]

I have recently taken over as IT support for the owner of a Phaser 3635 MFP.

They are having issues with network scanning on the device.  Specifically, it's the dreaded "filename invalid" error when using the default template, as described in this old thread: 3635MFP -- Workflow: "Invalid File Name" Error - Customer Support Forum (xerox.com)

After some hair loss, trying to figure out why the identical file repository and template settings used on the WorkCentre 3335 were failing, I took a closer look and see that the 3635 has several addtional network templates installed that are not listed in EWS.  I tested one of them, and it did not fail on that error, but instead attempted to store the scan as a location that does not exist.  So, it would seem that my settings are being overridden somehow by these rogue templates.  The printer does not offer a means to delete the templates.  The manual User Guide.book (cnetcontent.com) references "FreeFlow™ SMARTsend™ Software", which I cannot find installed anywhere at the office.

Sadly, the manual does not explain how to either A) remove the offending templates, or B) factory reset the printer, so I can start over with a clean slate.  Google has not been my friend here either. 

I did find this video outlining a procedure to reset the printer: How to Reset Xerox 3635 - YouTube.  And it worked for everything EXCEPT the network scan settings.  While rebooting the printer afterwards, I saw the display say something like "New Scan Templates Found".  Sure enough the offending templates were still there, and when I checked EWS again, so were my settings.

Could someone please point me in the right direction?

Thanks in advance.