Thank you for using the Support Forum. You could try changing the format to Unicode. In order to support the widest range of characters, across multiple character sets and languages, .CSV files being imported need to be saved in Unicode format. Also make sure you have the latest version of the software. If this does not help please consider contacting your support centre for further assistance.
I get this error when trying to import my file. I used the exported template and tried 3 different versions of a CSV file. None of which worked. I do not know what else to do.