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Installation failed

Product Name: CentreWare Web
Operating System: Windows Server 2016 x64

We've tried to install CWW v6.5.17 on a Server 2016 and a Windows 10 system but always get an "Installation Failed" message right at the end. The only thing mentioned in the log is this:

Uninstalling assembly 'C:\Program Files (x86)\Xerox\Xerox CentreWare Web\bin\Xerox.CWW.Discovery.XrxDiscoveryService.exe'.
Affected parameters are:
=
logfile = C:\Program Files (x86)\Xerox\Xerox CentreWare Web\bin\Xerox.CWW.Discovery.XrxDiscoveryService.InstallLog
assemblypath = C:\Program Files (x86)\Xerox\Xerox CentreWare Web\bin\Xerox.CWW.Discovery.XrxDiscoveryService.exe
Removing EventLog source XrxDiscoveryService.
Warning: The source XrxDiscoveryService is not registered on the local machine.
Service XrxDiscoveryService is being removed from the system...
An exception occurred during the uninstallation of the Xerox.Services.ServiceInstallerEx installer.
System.ComponentModel.Win32Exception: The specified service does not exist as an installed service
An exception occurred while uninstalling. This exception will be ignored and the uninstall will continue. However, the application might not be fully uninstalled after the uninstall is complete.

Any help would be appreciate.

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3 Replies
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Frequent Member
Frequent Member

Re: Installation failed

You should check for the drivers and your windows updates may cause it. 

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New Member
New Member

Re: Installation failed

Thanks for the suggestion, but both systems are up to date on both.

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Frequent Member
Frequent Member

Re: Installation failed

kudos?

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