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danny464 New Member
New Member

Installing new hard drive without using altboot

Product Name: Workcentre 4265
Operating System: Windows 10

My workcentre 4265 has been rebooting non-stop for the past week and after reading the forums I think it might be the hard drive. The problem is I dont know the proper procedure to install a new HDD on a WC4265 since it does not support altboot. I tried getting the new hdd and formatting it on my pc as GUID and NTFS. I tried installing it completely blank and installing it with the firmware installed ( which is an .hd file) but nothing seems to work. When I install it completely blank and then connect it to my pc the WC4265 seems to write some files on the hdd so it does seem to be detecting it. If anyone could tell me how to do a clean install without using altboot I would really appreciate it. Thanks in advance!

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4 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Installing new hard drive without using altboot

Hi Danny464,

Thank you for using the forum. If the drive is blank, there is no Operating System to boot into. You would need contact a technician to do an Altboot. Please consider contacting your local support centre

Thanks,
CherylO-Xerox
Community Manager

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gabiene Advisor
Advisor

Re: Installing new hard drive without using altboot

Hi,

As you said, the 4265 does not support Altboot method. So use the metod below:

Load the firmware onto a USB thumbdrive.

Connect the USB thumbdrive to the standard thumbdrive port on the side of the machine.

Select Print from USB.

From the displayed list, navigate to the relevant firmware file. Select the firmware file.

Select Add. The firmware file will be added to the print list.

Select Done. The print list will be displayed.

Select the firmware file to be downloaded to the machine. Press OK or the Start key or to send the firmware file to the machine.

 

Gabi

danny464 New Member
New Member

Re: Installing new hard drive without using altboot

First of all, thank you so much for the help. I tried what you said but the problem is the screen just stays trying to load into the software but it never does so it does not let me press anything. I am actually a technician but I specialize in sharps. My boss already authorized me to take it to the local xerox team but I am trying really hard to fix it myself since its a small business and every dollar we save counts. Also, we just need to get the meter of how many pages its printed, if there is any way to get that without turning it on that would also work. Anyway like I said thank you for the help and if I am unable to fix it in the next few weeks I will take it to a xerox technician.
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danny464 New Member
New Member

Re: Installing new hard drive without using altboot

I forgot to include, here is a video of what exactly is happening to the machine

https://vimeo.com/348611238
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