cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Insupportable high-pitch noise in WC 6515DNI sleep mode

Product Name: WorkCentre 6515
Operating System: macOS 10.15 Catalina

I just bought a new Xerox WorkCentre 6515. Everything works great, but one thing drives me nuts: as soon as the machine enters the sleep mode, the power supply starts to emit annoying high-pitch noise (about 11kHz & 19kHz, even measured it). The supply socket is well grounded, no problem there, seems like a nasty bas in the electonics of the power supply. I tried to disable the sleeping mode completely by changing NVM 700-131 from 1 to 0, but, unfortunately, the system prohibits any modification of this NVM. Another option would be to wake it up every minute with a script. Does anybody know a terminal command, which would wake the printer up by addressing its IP address on the network?

What other options do I have, except for the replacement? Thanks in advance

36 Replies
Highlighted
New Member
New Member

Re: Insupportable high-pitch noise in WC 6515DNI sleep mode

So, for now, the only option I could come with (which is actually working) is using crontab for running a script every minute, which sends an empty pdf document for printing and instanteneously cancels the job... Not very elegant though. If I could simply put bigger numbers to the sleep timer field (like 10000 minutes), that would also make the job.

Highlighted
New Member
New Member

Re: Insupportable high-pitch noise in WC 6515DNI sleep mode

Sorry guys, but this can honestly not be the right way to handle this major issue?
Highlighted
New Member
New Member

Re: Insupportable high-pitch noise in WC 6515DNI sleep mode

I've just bought this printer and have the same issue, it's like a very noisy cricket!  The issue appears to be the switched mode psu oscillating when there's no load.  I'd like to get this printer replaced, but I'm wondering if I'll end up with another one with the same issue.

Highlighted
Community Manager
Community Manager

Re: Insupportable high-pitch noise in WC 6515DNI sleep mode

We are currently researching this issue, could you please let us know which system software or firmware version you have loaded on your machine? 

 

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
Highlighted
New Member
New Member

Re: Insupportable high-pitch noise in WC 6515DNI sleep mode

Hello Folks,

i bought a brand new Xerox Workcentre 6515 on 2. April 2020 here in Germany and have the same issue. 

Serial is 3941848973

I would like to contact the Xerox support after Easter Vacation about repair / replace, because the noise is very disturbing.

Ive checked my firmware version. Its the last Version you ca get from the Xerox support site.

I hope there will be a remedial action soon.

Best regards Michael

Highlighted
New Member
New Member

Re: Insupportable high-pitch noise in WC 6515DNI sleep mode

I bought the WorkCentre 6515 just 5 weeks ago for my home office.

From Day #1 it suffers from this horrible coil whine when on standby/powersave.

Due to Covid19 lockdown I can't even get to the store to replace it, and the family has to suffer this high pitch, teeth breaking sound.

 
S/N: 3740213260
 
Highlighted
New Member
New Member

Re: Insupportable high-pitch noise in WC 6515DNI sleep mode

Just wanted to add I'm having the exact same issue with a WorkCentre 6515 purchased today.

0 Kudos
Highlighted
New Member
New Member

Re: Insupportable high-pitch noise in WC 6515DNI sleep mode

Same here as well - terrible noise

S/N 3941868613

Brand new product received yesterday.

The retailer asked me to contact xerox customer service first. Now awaiting device registration before they speak with me. 

Very unhappy with the product - seems like common issue recently. 

Should have gone with HP - regret now!

Now I have to switch the printer off every time after use as keeping it on stand-by is unbearable due to noise.

Must be a problem with either MCU or LVPS connections

 

 

0 Kudos
Highlighted
New Member
New Member

Re: Insupportable high-pitch noise in WC 6515DNI sleep mode

Same terrible noise with the WC 6515DNI in sleep mode. Bought the printer last week.

0 Kudos