Hi there,
We have an "issue" with our AltaLink C8055 MFP.
I will try to explain the issue and configuration as best as I can, but let me know if I can add any additional information.
Issue as I see it:
- Print from USB and Scan to USB are enabled (Print_USB, Scan_USB - attached).
- Home screen default apps under Apps>Display contains the required applications for USB functionality (HomeScreenDisplay - attached).
- Because of our management requirements, not all the users have access to all the applications. Because of that, I created individual user accounts from Login/Permissions/Accounting > Device User Database.
- Only these users have access to the USB for example. The default home screen of the printer contains only the applications presented in HomeScreen_beforelogin which is attached.
- This was achieved by allowing only the logged in users to view the other applications (UserDatabase_1, UserDatabase_2 attached).
- After the user logs in, and inserts the USB, the error message appears - HomeScreen_afterlogin_and_USB_In attached. The other applications can be seen in the background.
- After the message is closed, USB apps recognize the USB stick and everything works. Examples attached - USBworking1, USBworking2.
- As a side note, we had the same settings on the old Xerox printer (7845 if I remember correctly) and it worked just fine.
I made the firmware upgrade (Firmware_version - attached), but the issue still occurs.
The USB Connection Mode is on Softaware Tools and ports are enabled under USB Port Security.
No fault for that time via Device > Notifications > Fault History.
This is not an issue for me, but we have some non-technical persons which cannot understand that the pop-up doesn’t mean that the USB is not working so they just constantly complain about the error. So my question is, what is causing the error message to pop-up since the apps are configured to work with the USB and how can I remove this message?
