We have an "issue" with our AltaLink C8055 MFP.
I will try to explain the issue and configuration as best as I can, but let me know if I can add any additional information.
Issue as I see it:
I made the firmware upgrade (Firmware_version - attached), but the issue still occurs.
The USB Connection Mode is on Softaware Tools and ports are enabled under USB Port Security.
No fault for that time via Device > Notifications > Fault History.
This is not an issue for me, but we have some non-technical persons which cannot understand that the pop-up doesn’t mean that the USB is not working so they just constantly complain about the error. So my question is, what is causing the error message to pop-up since the apps are configured to work with the USB and how can I remove this message?
Hi Dan X,
Thank you for using the Support Forum. It looks like you still do not have the current firmware installed. Please install the latest Firmware from Nov. 2018. After you upgrade make sure you check that the USB is enabled and configured properly. Please consider contacting your support centre for further assistance.