Locked out of admin user

[AlejandraCM]

I've tried to contact the support in Mexico and all the phone numbers told me are out of service, what can I do? I need to configure the printer and I can't 

[lcorbett38]

I have come to hate this printer and wish I had never bought it.  I don't like having to go through Zerox to change my password.  I should be able to change it without having to go through Zerox.  I can't even use it now because I can't get in to change my ip address because I don't remember the password.  So there it sits.  And I get locked out when I try too many times to guess the password.  Who's printer is it.  Mine or Zerox?  I don't need you to control it from your company.

Lyn Corbett

[TammyL-Xerox]

Hello Steevo, 

Sorry, I must have copied the wrong URL please try this one.  Also below is the support number for the UK. 

Xerox
Uxbridge Business Park,
Building 4,
Sanderson Rd
Uxbridge
UB8 1DH
01895 251133

Support: 0370 900 5501
Monday- Friday, 8:00 – 17:30 GMT

[Steevo]

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@TammyL-Xerox wrote:

Hello Steevo,

Here is an article on how to change the admin password, if you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100.  They will need to generate a file to reset the printer back to factory defaults. 

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Hi Tammy,

Thank you for your reply. Sadly the article you linked to does not provide any information other than suggesting I call support. Screenshot of the webpage below.

Is there a UK support line I can use?

thanks

[TammyL-Xerox]

Hello Steevo,

Here is an article on how to change the admin password, if you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100.  They will need to generate a file to reset the printer back to factory defaults. 

[Steevo]

How do I reset it please?

When logging in I've tried the password as 1111 and the s/n but neither worked.