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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎04-10-2015 06:59 PM

Re: Looking for the Scan to Email trick for the 7845

Hi Jason_Chess,

Thank you for using the Support Forum. Please take a look at the solutions for Scan to Email Failure especially the telenet test.  If these solutions do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Jason_Chess
New Member
New Member
‎04-08-2015 03:05 PM

Looking for the Scan to Email trick for the 7845

Product Name: Other - specify product in post

We have a WorkCentre 7845 that I am struggling to get it to talk to our domain.  We have several Lexmarka nd Kyocera devices on the network as well, communicating correctly with our Exchange 2013 Server.

 

The 7845 will only produce Login Failure. Check user password, and/or setups.

 

I have verified every detail of the SMTP setup against our internal records and other devices currently perfomring scan to email functionality.  Multiple iterations of username/password, email addresses.

 

I have tried multiple user accounts including domain admin crredentials.  Nothing.  Is there a trick not listed in the scan to email setup post on getting these devices to communicate properly?

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