When I log into my metered account, I added a user under manage users. Does the member then get their own user name and password or do they use mine. Thanks for the help
Hi Erin3428,
Thank you for using the Support Forum. Please take a look at the account management site for information on editing your account or call 1-800-275-9376 ext.947 for further assistance. I do not have an answer for your questions about your account.
I would like to edit the contact info on our account. I've tried calling the 1-800 number listed (photo 3, underlined in blue) and the advisor has said they changed it but it won't take effect right away. When I check, it's still not changed. Everytime I click on the "Manage your account" link (see photo 1), I get an error page bc the link is broken. So instead, I click on the top option "Metered Supplies" which brings me to a page with a bunch of tiles. I then click on the "Address Details" tile (photo 2). This page (photo3) should allow me to edit the name and phone on the account but it won't save anything I input. Also, the sections marked with * (such as an email address) require a phone call in order to edit. When I call the number, I get shuffeled through a phone tree, transferred a couple of times, leave a message for hopefully the right person and THEN it becomes a game of phone tag. When we finally connect, the person on the other end isn't familiar with the website enough to help me change the info. I gave up months ago but I still need to get this info changed and I'm willing to try again. I just need to update the Name, phone, & email address.
1 broken link
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