Hi keithw1975.
Thank you for using the forum. I would recommend that you contact the Metered Supplies Hotline (USA.Metered.Supply.Hotline@xerox.com) for assistance with the metered supply ordering issue you described.
We have a 560 and after installing the XDA Lite software to send in the meter reads we still can't turn on automated ordering of supplies. It simply says "Not Available" next to the serial number.