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Metered Supplies - System Error

I keep getting the following message when trying to order supplies via the xerox website:

 

 An error has occurred. To complete the transaction, please call the Help Desk at (800) 668-0199 (prompts 1,3,3). 
To help us resolve the problem, click here to send an email. Please include your serial number and contact information in the email. 

 

I spoke to the help desk and was told the next time I signed in it would be fixed, but it has not been resolved yet.

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Re: Metered Supplies - System Error

Hi info@proimagegutters.

We engaged the Canadian Metered Supplies Help Desk and they should have responded to you to assist with placing your supplies order.

Thank you for bringing this to our attention. We beleive that clearing your cache may help to eliminate the system error you were getting.

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Thanks,
SandyP-Xerox
Moderator
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