My Xerox Phaser 6500 let me print in colour from the settings?

[Amdrew]

It's greyed out, why?

My printer's only 3 months old.

[EricX27718-xrx]

Hello Amdrew,

Most of our print drivers have the ability to restrict color printing.

Make sure this option isn't selected in printer properties. See image below.

You can also use the Defaults button to set that settings tab back to defaults

[Amdrew]

There's no "on" option, and I only printed say 30 color pages with this printer.

[Amdrew]

Also, what format is the serial number in?

[Mitchell889923-xrx]

Hi Amdrew,

The serial number is 9 characters beginning with YXE in the US regions.

Where are you located?

[Amdrew]

Canada, but my serial number is YXE137(xxx)

[EricX27718-xrx]

Hello Amdrew,

What driver version are you using? You can check the driver version by going to printing preferences/advanced and selecting the about button.

[Amdrew]

Thank you for responding so quickly. The driver version is 2.6.13.

[EricX27718-xrx]

How is the printer connected USB or Network? Sometimes print queues become corrupt and can get stuck in black and white only mode. Have you tried deleting the printer, rebooting and then reinstalling? Have you tried resetting the defaults for each tab in both printer properties and printing preferences?

If the product is still under warrantee I would recommend calling in for a quicker resolution.

[Amdrew]

How do you delete the printer and from where do you reinstall it? I've tried resetting the defaults.