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My Xerox Phaser 6500 let me print in colour from the settings?

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It's greyed out, why?

My printer's only 3 months old.

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Technical Escalation Support
Technical Escalation Support

Re: My Xerox Phaser 6500 let me print in colour from the settings?

Hello Amdrew,

 

Most of our print drivers have the ability to restrict color printing.

 

Make sure this option isn't selected in printer properties. See image below.

 

6500-color.JPG

 

You can also use the Defaults button to set that settings tab back to defaults

 

Eric
Xerox 2nd Level Technical Escalation Support
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Re: My Xerox Phaser 6500 let me print in colour from the settings?

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There's no "on" option, and I only printed say 30 color pages with this printer.

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Re: My Xerox Phaser 6500 let me print in colour from the settings?

Also, what format is the serial number in?

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Re: My Xerox Phaser 6500 let me print in colour from the settings?

Hi Amdrew,

The serial number is 9 characters beginning with YXE in the US regions.

Where are you located?

 

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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Re: My Xerox Phaser 6500 let me print in colour from the settings?

Canada, but my serial number is YXE137(xxx)

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Technical Escalation Support
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Re: My Xerox Phaser 6500 let me print in colour from the settings?

Hello Amdrew,

 

What driver version are you using? You can check the driver version by going to printing preferences/advanced and selecting the about button.

 

Eric
Xerox 2nd Level Technical Escalation Support
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Re: My Xerox Phaser 6500 let me print in colour from the settings?

Thank you for responding so quickly. The driver version is 2.6.13.

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Technical Escalation Support
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Re: My Xerox Phaser 6500 let me print in colour from the settings?

How is the printer connected USB or Network? Sometimes print queues become corrupt and can get stuck in black and white only mode. Have you tried deleting the printer, rebooting and then reinstalling? Have you tried resetting the defaults for each tab in both printer properties and printing preferences?

 

If the product is still under warrantee I would recommend calling in for a quicker resolution.

 

Eric
Xerox 2nd Level Technical Escalation Support
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Re: My Xerox Phaser 6500 let me print in colour from the settings?

How do you delete the printer and from where do you reinstall it? I've tried resetting the defaults.

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