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dgr
New Member
New Member

New Printer just quit, won't power up

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Windows 10

A New Xerox C405 VersaLink was printing just fine.  I sent a 271 page document to it.  At the conclusion of printing, the printer just shut itself down.  Now it won't start.  Acts like there's no power to the unit, but there is, and has been verified.

Any thoughts?

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5 Replies
MBelinda
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New Member

Re: New Printer just quit, won't power up

I don't know exactly, but maybe the printer has an automatic shutdown function at certain times and it's on. Or maybe there is a sheet of paper stuck in it.

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KennethBeck
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Member

Re: New Printer just quit, won't power up

Was expecting a destroyed power plug or outlet (or both) after this. "Well, I'm not very strong, so I thought it'd be best if I grabbed a rubber mallet...."

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dgr
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New Member

Re: New Printer just quit, won't power up

Well, Kenneth, that's about what I've done.  Haven't had the printer only 3 months, new.  I gave up and went and bought a cheap HP at Costco.  Slower, but at least I can print and scan where my very expensive Xerox won't even show life.  

Maybe a steel mallet will be the solution, since Xerox support won't help.  Or more likely, can't help.  Ignore me since that don't know what to do anyway.

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WheelerW
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Member

Re: New Printer just quit, won't power up

Make sure there is paper in the tray(s), check the ink or toner cartridges aren't empty,the USB cable is plugged in or the printer is connected to Wi-Fi. And if it is a network or wireless printer, try using a USB cable instead. In our experience, some Wi-Fi printers are unreliable in terms of their connection.
 
 
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dgr
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Re: New Printer just quit, won't power up


@WheelerW wrote:
Make sure there is paper in the tray(s), check the ink or toner cartridges aren't empty,the USB cable is plugged in or the printer is connected to Wi-Fi. And if it is a network or wireless printer, try using a USB cable instead. In our experience, some Wi-Fi printers are unreliable in terms of their connection.
 
 

This has nothing to do with anything.  I stated that the printer just WON'T POWER UP.  It has nothing to do with paper in the tray, toner, USB cables plugged, or a Wi-Fi connection.  It doesn't matter it it is networked or not.  None of this has anything to do with not being able to POWER UP.  No power is no power.  It comes to the printer, tested to be going to the plug, and that's where it all stops.  NO POWER.

I took the printer to a local Xerox dealer and repair, and he didn't know, but I left it and he is going to see what help Xerox will give him.  Since it is fully warranted, probably not much.

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