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1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎07-23-2020 04:02 PM

Re: Notification Workflow

Hello CF_IT,

I am not sure if you can stop the second email, but I did find where you can update settings HERE  that may help you customize what notifications you receive. 

Thanks,
CathyO-Xerox
Community Manager

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CF_IT
New Member
New Member
‎07-17-2020 03:49 PM

Notification Workflow

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

Is there a way to turn off the second email that is sent when the alert is fixed. 

Example: Paper Jam

We recieve an email with a subject "Immediate Status report <Attnetion>" Paper Jam in the body. Once the paper jam is fixed a second email is generated automatically with subject "Immediate Status Report <No problem>" Is there a way to stop this second email from  happening? 

 

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