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Agency Analyst RickAXCETF-AA
Agency Analyst

Online Service Request Site - Request Remote Technical Support Form

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Operating System: Windows 10 x64

The Online Service Request Site - Request Remote Technical Support Form located at:

http://www.support.xerox.com/_common/external/forms/support-request/na-main.asp?Xlang=en_US

is no longer funtioning.  I get the same result when accessing from IE11, Firefox and Chrome.

Request Remote Technical Support Form.jpg

What has happened to this service?  How can a customer place a service call online?

 

Thanks,
RickB
Agency Analyst
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2 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Online Service Request Site - Request Remote Technical Support Form

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Hi Rick,

Thank you for using the Support Forum. I am assuming you are using a bookmarked link.  The feature you are trying to access has been discontinued, customers will need to chat or call to place a service call. 

Thanks,
CherylO-Xerox
Community Manager

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TWColor New Member
New Member

Re: Online Service Request Site - Request Remote Technical Support Form

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Glad this absurd problem has been addressed. Who's decision was it to discontinue the most effecient way of placing a sevice call? Every year Xerox gets less and less customer-focused. The reality seems to be they don't WANT you to place a service call. Eventually Xerox-branded carrier pigeons will handle all of our service requests.

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