Glad this absurd problem has been addressed. Who's decision was it to discontinue the most effecient way of placing a sevice call? Every year Xerox gets less and less customer-focused. The reality seems to be they don't WANT you to place a service call. Eventually Xerox-branded carrier pigeons will handle all of our service requests.
Thank you for using the Support Forum. I am assuming you are using a bookmarked link. The feature you are trying to access has been discontinued, customers will need to chat or call to place a service call.
The Online Service Request Site - Request Remote Technical Support Form located at:
is no longer funtioning. I get the same result when accessing from IE11, Firefox and Chrome.
What has happened to this service? How can a customer place a service call online?
Solved! Go to Solution.