Online Service Request Site - Request Remote Technical Support Form

[TammyL-Xerox]

Hello jan, 

Here is the support phone number for Canada, depending on your product.

Office Multifunction and Production
1-800-275-9376, Opt 1, Opt 2

Small to Medium Printers
(including desktop)
8:00am-8:00pm ET,
Monday – Friday
1-800-835-6100, Opt 1, Opt 1

[jan.sandhu@peelsb.co]

phone number for repair in Canada?

[supercopy]

This is ridiculous! I used to place service requests in less than 30 seconds. I have been on the phone for over 40 minutes now! In addition, I had to click link after link to get to a chat box, and the chat bot is stupid and extremely counter-intuitive. Another 12 minutes on the chat option before a representative comes in, with 2 minute delay between each message. I have been chatting, providing information, seriel numbers, hours, etc. when this was all previously in the system.

I am extremely disappointed in Xerox and it seems impossible to get a hold of anyone. My business relies on being able to provide a service, and when I cannot provide that service due to jamming and quality issues, well that sets me back greatly. 

What is the solution to this problem? I would like to know. 

[Saeed farahani]

Thanks

[onestep]

No Kuddo's from me for getting rid of online Serived Request!!!

MyTech didn't even you Xerox got rid of it.

[onestep]

You gotta be kidding me, Why would Xerox get rid of this feature!!!!

[onestep]

That sees my expericne also, but wait is sometimes longer. Have to listein to that stupid message over and over.Last time I got hungup on 2X third call I got through, but until I went through all of the above.

[TWColor]

This is the average service call experience:

-Call

-Wait

-Listen to recording reminding you that you can chat or use the forums next time

-Wait

-Wait

-Listen to recording reminding you that you can chat or use the forums next time

-Xerox answers

-Briefly describe problem and that all you need is your tech to come out

-Listen to them type

-Still typing...

-They ask if you've tried ________ or __________

-Answer "yes" I just need my tech to come out

-Listen to them type

-Still Typing...

-Almost done typing...

-SERVICE CALL HAS BEEN PLACED

-Thank you for calling Xerox

-15-20 minutes have gone by

THE END

[nwa]

Called. Got an answer. She then transferred me. The system put me on hold for 5 mins and then it hung up on me. How am I supposed to get service now? Are you discontinuing your phone support also?

[nwa]

Why did you get rid of the page? You want to make all of your customers waste their time? Maybe I will spend my time getting a copier from Minolta.

Seriously, bring the page back.