Online Service Request Site - Request Remote Technical Support Form

[TWColor]

Glad this absurd problem has been addressed. Who's decision was it to discontinue the most effecient way of placing a sevice call? Every year Xerox gets less and less customer-focused. The reality seems to be they don't WANT you to place a service call. Eventually Xerox-branded carrier pigeons will handle all of our service requests.

[CherylO-Xerox · Accepted solution]

Hi Rick,

Thank you for using the Support Forum. I am assuming you are using a bookmarked link.  The feature you are trying to access has been discontinued, customers will need to chat or call to place a service call. 

[RickAXCETF-AA]

The Online Service Request Site - Request Remote Technical Support Form located at:

http://www.support.xerox.com/_common/external/forms/support-request/na-main.asp?Xlang=en_US

is no longer funtioning.  I get the same result when accessing from IE11, Firefox and Chrome.

What has happened to this service?  How can a customer place a service call online?