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2021
New Member
New Member

Online invoice portal

Product Name: Other - specify product in post
Operating System: Windows 10

Is anyone else havnig issues downloading invoices from the online portal? I'm getting the message that the PDF file is corrupted or the file type is not supported. I've never had this issue before and I am able to download and open other PDF documents from other sites without a problem, so I don't think the issue is on my end.

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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor

Re: Online invoice portal

Hi 2021, 

Thank you for using the Support Forum. If this issue has not been resolved please try clearing your cache, and see if you can download the PDF.  If it still fails please review the Contact Us site and the Account Support section.  

Thanks,
CherylO-Xerox
Community Manager

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