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Phaser 3610 reset

Hello,

 

we have 3 Terminal Server (Windows Server 2008 R2) an a print Server(Windows Server 2008 R2).

I have added 3 printers. printer 1 was set to tray 1 default, printer 2 was set to tray 2 default ... all these settings are set in the printer defaults.

the user install the printers. at the first time(after installation) the printer preferences was the same like the printer defaults. but when the user relogin at the terminal server the settings are not set when he click on the prefernces. at the second time he open the prefernces the settings are the same like the printer defaults. sometimes the config is 3 days good.

 

i test the xerox globala printer driver, xerox 3610 ps driver ... nothing work.

 

p.s. sorry for my bad english ;-) 

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Valued Advisor
Valued Advisor

Re: Phaser 3610 reset

Remove all installed drivers and be sure they get removed from the spooler.

Reinstall fresh drivers for all 3, taking care not to use the same driver for all 3 (Causes corruption)

Disable the SNMP in the port or use a true LPR port.

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Joe Arseneau
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New Member

Re: Phaser 3610 reset

Sorry for the late Answer.

I removed all Driver an reinstall all printer.

I set following settings but the probleme is not solved.

 

printer.PNG

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Valued Advisor
Valued Advisor

Re: Phaser 3610 reset

queue name is supposed to be lp (Lower case LP)

Get the LPR bytes coung disabled

Tur on the SNMP

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Joe Arseneau
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New Member

Re: Phaser 3610 reset

I set following settings but the problem isnt solved.

 

 

printer.PNG

 

 

 

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Valued Advisor
Valued Advisor

Re: Phaser 3610 reset

Please call your local Xerox support line. You still have the queue name incorrect so there is no way you will be able to print.

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Joe Arseneau
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New Member
New Member

Re: Phaser 3610 reset

my local Support has no idear.

 

Now i installed the latest driver(Xerox GPD PCL6 V3.6.433.6.0.0). When i log in an go to device and printer --> right click --> printer prefereces the right tray is selected. but when i log in and open word and print something, no tray is selected on word printer property.

after i clicked the reset button on the left, the right option is set in word

 

on the screenshot i opened word printer options and printer preference at the same time

 

printer.PNG

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New Member
New Member

Re: Phaser 3610 reset

Log on as the Local Administrator and Right Click on the driver software to Run (install) as Administrator.  This should clear the discrepancies you have.

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