Phaser 3610 reset

[PMUser01]

Log on as the Local Administrator and Right Click on the driver software to Run (install) as Administrator.  This should clear the discrepancies you have.

[luc2k]

my local Support has no idear.

Now i installed the latest driver(Xerox GPD PCL6 V3.6.433.6.0.0). When i log in an go to device and printer --> right click --> printer prefereces the right tray is selected. but when i log in and open word and print something, no tray is selected on word printer property.

after i clicked the reset button on the left, the right option is set in word

on the screenshot i opened word printer options and printer preference at the same time

[Joe Arseneau]

Please call your local Xerox support line. You still have the queue name incorrect so there is no way you will be able to print.

[luc2k]

I set following settings but the problem isnt solved.

[Joe Arseneau]

queue name is supposed to be lp (Lower case LP)

Get the LPR bytes coung disabled

Tur on the SNMP

[luc2k]

Sorry for the late Answer.

I removed all Driver an reinstall all printer.

I set following settings but the probleme is not solved.

[Joe Arseneau]

Remove all installed drivers and be sure they get removed from the spooler.

Reinstall fresh drivers for all 3, taking care not to use the same driver for all 3 (Causes corruption)

Disable the SNMP in the port or use a true LPR port.

[luc2k]

Hello,

we have 3 Terminal Server (Windows Server 2008 R2) an a print Server(Windows Server 2008 R2).

I have added 3 printers. printer 1 was set to tray 1 default, printer 2 was set to tray 2 default ... all these settings are set in the printer defaults.

the user install the printers. at the first time(after installation) the printer preferences was the same like the printer defaults. but when the user relogin at the terminal server the settings are not set when he click on the prefernces. at the second time he open the prefernces the settings are the same like the printer defaults. sometimes the config is 3 days good.

i test the xerox globala printer driver, xerox 3610 ps driver ... nothing work.

p.s. sorry for my bad english ;-)