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New Member
New Member

Phaser 3635MFP cannot access via IP Address

When I put the IP address of our 3635MFP in my browser I get errors.  The machine works fine, but I want to update some functions and the address book.  I have tried on XP, Vista, Win 7 and Win 8 machines.  Worked fine when I installed in March, but now just get garbage on page and some tabs.  Anyone run into this?  fixes? 

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2 Replies
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Community Manager
Community Manager

Re: Phaser 3635MFP cannot access via IP Address

Hi GracieD,

Thank you for using the Support Forum. Please take a look at the solutions for unable to access CentreWare Internet Services and see if any of these help with your situation.  If not please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Xerox Employee
Xerox Employee

Re: Phaser 3635MFP cannot access via IP Address

Hi,

 

If not already done, you could try a software reset at the machine, here's how:

 

 Log in as admin

 Machine Status button

 Tools Tab

 Device Settings - Test and Reset and do a Reset.

 Machine will reboot

 

If problem still there, there is a strong possibility that the software is corrupted somehow. A Service Rep will need to go onsite to investigate further.

 

Hope you Success!

 

K.

 

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