Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Rbranton15
New Member
New Member
‎11-08-2020 12:28 PM

Phaser 6500 042-325

Product Name: Xerox 6500
Operating System: Windows 10

My Phaser 6500 shows the error message 042-325 Turn power off for 10 seconds then turn power back on. I can't find any additional information. Turning the power off then on has not worked.

0 Kudos
Reply
2 Replies
CathyO-Xerox
Community Manager
Community Manager
‎11-13-2020 01:00 PM

Re: Phaser 6500 042-325

Hello Rbranton15,

That Fault is a Motor Fault, you may need a service call. I would recommend contacting them a 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos
Reply
gabiene
Valued Advisor
Valued Advisor
‎11-15-2020 01:24 AM

Re: Phaser 6500 042-325

Hi,

First try to replace the imaging uni. It is possible that one drum to be blocked.

 

Gabi

Reply