Phaser 6500 042-325

[Rbranton15]

My Phaser 6500 shows the error message 042-325 Turn power off for 10 seconds then turn power back on. I can't find any additional information. Turning the power off then on has not worked.

[CathyO-Xerox]

Hello Rbranton15,

That Fault is a Motor Fault, you may need a service call. I would recommend contacting them a 1-800-821-2797.

[gabiene]

Hi,

First try to replace the imaging uni. It is possible that one drum to be blocked.

Gabi