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New Member
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Phaser 6500 042-325

Product Name: Xerox 6500
Operating System: Windows 10

My Phaser 6500 shows the error message 042-325 Turn power off for 10 seconds then turn power back on. I can't find any additional information. Turning the power off then on has not worked.

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Community Manager
Community Manager

Re: Phaser 6500 042-325

Hello Rbranton15,

That Fault is a Motor Fault, you may need a service call. I would recommend contacting them a 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

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Valued Advisor
Valued Advisor

Re: Phaser 6500 042-325

Hi,

First try to replace the imaging uni. It is possible that one drum to be blocked.

 

Gabi