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Phaser 6510 - Paper size issues (a4) and jams

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Hi

Brand new Phaser 6510, but unable to have successful prints. I've loaded it with standard plain A4 printing paper and I've installed drivers and such.

I believe I set it up right as well. Paper types, sizes and so on are all set to the correct (plain, a4 for instance).

 

When I prompt a print-out, correct settings in Word (a4 etc...), the printer displays a message: "CheckTray1 PaperSize 8.5x11'' Plain".

I've checked several times, the settings are set to A4, the printing paper is also A4. It's been correctly placed in the tray.

If I click OK to print anyway, the paper stops half-way on its way out (a jam). I need to open the back and pull it out, where I'll find about 80% of the text successfully printed, the rest not.

 

Not sure what's wrong here. Help or suggestions would be very much appreciated!

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Re: Phaser 6510 - Paper size issues (a4) and jams

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I'd like to add that images and sheet music are no problem. Apparently it's whenever I want to print out text?

Like it thinks I need 8.5x11'' paper, or it thinks the A4 paper is 8.5x11''? I don't know...

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Re: Phaser 6510 - Paper size issues (a4) and jams

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Word is using the document size instead of the paper size.

 

So verify it is A4 in all these places

 

1.JPG

 

2.JPG

 

3.JPG

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Joe Arseneau
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Re: Phaser 6510 - Paper size issues (a4) and jams

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That was the solution, thank you!

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Re: Phaser 6510 - Paper size issues (a4) and jams

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I have this same issue except that mine is stuck in the loop of trying to print off a test page which jams every time. I set the printer up as A4 and I have checked in the print menu that it is A4 selected. I have also made sure that the tray paper guides are set for A4. Not sure what else to do?

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Re: Phaser 6510 - Paper size issues (a4) and jams

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Hi,

My problem is that the printer assumes I have 8.5x11" instead of A4 paper in the paper tray.

It jams every time I start up the printer and continues to jam. Please tell me how to set-up the paper tray (of course I already played with the green slides.

I have this printer now for almost 2 years and printed no more than 10 pages without jams, still have the test toners inside :(. NO XEROX EVER AGAIN FOR ME.

the same issue as

MartinGibraltar
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Valued Advisor
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Re: Phaser 6510 - Paper size issues (a4) and jams

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My problem is that the printer assumes I have 8.5x11" instead of A4 paper in the paper tray.

EWS > System > Defaults and Policies

1.PNG

Default Print Paper Size

2.PNG

Or, at the printer, login as admin and go to Device > General  > Measurements

3.PNG

Please tell me how to set-up the paper tray

Every time you close the tray it asks what you have in it,  change the settings to match what you loaded

It jams every time I start up the printer and continues to jam

Shut it off, open the trays and turn it on, cancel the job in the queue that is causing the jams, put paper back in, program them right and it won't do that.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Re: Phaser 6510 - Paper size issues (a4) and jams

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Hi Joe,

that's exactly what I need then I can set everything up from start. How do I get it? what's the app called? where can I download it, I have already downloaded several apps, but none of them show these details. Neither does this Xerox Desktop Print Experience.

 

great help Joe, thx

Knipsel.PNG

this is what i have and this doesn't do the trick.

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Re: Phaser 6510 - Paper size issues (a4) and jams

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Ok now I know how to log in, but this doesn't accept the admin and 1111.

needed to reset........................ now error 124-315. This must be the worst in printer ever, a brand new machine test toner set is only at 89% full, only had fun for 10 pages and 490 pages  f**ck-up by this printer.

Now I need a technician?

A printer:

after installing software for your region, everything must be installed for that region, not that difficult in my opinion.

 

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Re: Phaser 6510 - Paper size issues (a4) and jams

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EWS is the webpage built into the printer, there are no Multifunction devices (Printer/Scanner etc) that don't have them from any brand I have run into in the last 20 years, Take the printers IP address (Found via selecting Device > About on the printer control panel) and put it in the address bar of your web browser.

The password isn't 1111, its the printers serial number. Because they have to comply with the California Senate Bill No. 327, which requires all products to ship with a unique password. This is documented in the User guide

Capture.PNG

 

after installing software for your region, everything must be installed for that region, not that difficult in my opinion.

Tell that to the people in Europe who buy online to circumvent the VAT, or Australians for the same sort of reasons. Or people simply buying from eBay or any other online marketplace where you can't guarantee "where" a document is actually coming from or intended to be sold.

 

As for the fault code you have, I can't understand how you managed to do that one honestly. You pretty much do need a tech, but if you are willing to do some reading and advanced troubleshooting, the guide is here, but I am not willing to do so with you considering this thread so far

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau