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ytrekjerne New Member
New Member

Phaser 6510 - Paper size issues (a4) and jams

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Hi

Brand new Phaser 6510, but unable to have successful prints. I've loaded it with standard plain A4 printing paper and I've installed drivers and such.

I believe I set it up right as well. Paper types, sizes and so on are all set to the correct (plain, a4 for instance).

 

When I prompt a print-out, correct settings in Word (a4 etc...), the printer displays a message: "CheckTray1 PaperSize 8.5x11'' Plain".

I've checked several times, the settings are set to A4, the printing paper is also A4. It's been correctly placed in the tray.

If I click OK to print anyway, the paper stops half-way on its way out (a jam). I need to open the back and pull it out, where I'll find about 80% of the text successfully printed, the rest not.

 

Not sure what's wrong here. Help or suggestions would be very much appreciated!

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3 Replies
ytrekjerne New Member
New Member

Re: Phaser 6510 - Paper size issues (a4) and jams

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I'd like to add that images and sheet music are no problem. Apparently it's whenever I want to print out text?

Like it thinks I need 8.5x11'' paper, or it thinks the A4 paper is 8.5x11''? I don't know...

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Phaser 6510 - Paper size issues (a4) and jams

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Word is using the document size instead of the paper size.

 

So verify it is A4 in all these places

 

1.JPG

 

2.JPG

 

3.JPG

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Joe.
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ytrekjerne New Member
New Member

Re: Phaser 6510 - Paper size issues (a4) and jams

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That was the solution, thank you!

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