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Re: Phaser 6510 - Paper size issues (a4) and jams

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Hi Joe,

This printer I bought at Coolbleu a legit store in Europe, I never installed the cd rom, always download the latest software from the vendor site. What others do?

This is so frustrating, at the first login I couldn't make changes, than I tried the 1111 password en had to reset. That gave the 124.315 errror. This is the worst printer ever, i also used Brother and Epson without any problem.

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Valued Advisor
Valued Advisor

Re: Phaser 6510 - Paper size issues (a4) and jams

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I personally own 3 Brother MFP lazer printers, All 3 have the built in webpage to configure them, in fact it is the only way on all 3 to configure scan to email.

I have given you every solution to every issue you have, and have explained the why and how every single time. I even linked direct to the Xerox site that you state you used instead of the CD (Which is smart by the way as the CD can't possibly be up to date)

The 1111 password isn't the password anymore, as I already stated, and linked directly to the documentation from the same source you state you used, as well as supplied a direct screenshot and highlighted the relevant section in case you decided it was not worth clicking on.

Resetting the device to Factory defaults cannot in any way have been the cause of 124-315. Hitting or dropping it can if the impact causes the ESSPWB  or MCU PWB to come loose  

Why did you replace the 2 perfect in every way Epson and Brother printers?

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Re: Phaser 6510 - Paper size issues (a4) and jams

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I have the same problem of paper size and jams. I tried to log in EWS as admin with the serail number, everytime it says incorrect password. I input very carefully with case-sensitive. Now I am locked out after a few fails. Can I reset the password? Thank you. 

lockout.JPG

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Valued Advisor
Valued Advisor

Re: Phaser 6510 - Paper size issues (a4) and jams

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Xerox technicians would be needed to change the password sadly.

After 48 hours when it lets you try again, try 1111 for the password

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Re: Phaser 6510 - Paper size issues (a4) and jams

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Thank you Joe. I will give it a try after 48 hours and will keep you updated. 

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Re: Phaser 6510 - Paper size issues (a4) and jams

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Once again I tried with the serial number pass for password. It got through, Thank you Joe.

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Re: Phaser 6510 - Paper size issues (a4) and jams

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Having the exact same issue. Brand new printer. PC settings are all say A4, even the printer admin webpage says the default in tray 1 is A4.
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Re: Phaser 6510 - Paper size issues (a4) and jams

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Same issue. Mine has A4 set as the default but when I try and print from Tray 1 it keeps asking for a 8.5x11 letter size. Using the bypass tray seems to work.

 

Capture.PNG

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Re: Phaser 6510 - Paper size issues (a4) and jams

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Hi Teddie,

 

Sorry to hear, i wasn't able to do a weblogin. I called Xerox, the repair was at least € 300, the printer new €200. I bought a Brother to replace the Xerox, no problem with papersize .

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Re: Phaser 6510 - Paper size issues (a4) and jams

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It's worked intermittently a few times but once it starts asking for a letter, it wont stop, and won't even print a document it printed absolutely fine the day before. Bought through a legitimate retailer. Been going wrong since day one. Using Xerox paper.  This is very dissapointing Xerox.

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