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bobby bobby New Member
New Member

Phaser 7100n tray 1

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My 7100n can pick up and print from tray 1 on 81/2 x 11

 

But when I add 11 x 17 paper to tray 1 the printer will not pick it up

 

any suggestions

 

Thanks !

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2 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Phaser 7100n tray 1

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When you add it you are required to select to change the settings on the UI to tell it 11*17 is now in the tray, if you don't and specify to print 11*17 it will assume there is no paper of that size and fault the job.

 

If you have done that step and it tries to pick up the paper and jams there is a sensor issue or the stock weight/type is wrong too.

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Joe.
bobby bobby New Member
New Member

Re: Phaser 7100n tray 1

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Joe
Found the problem as I was entering A3 for paper size when I entered 11 x 17 everything worked fine
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