cancel
Showing results for 
Search instead for 
Did you mean: 
unclemac New Member
New Member

Phaser 7500 - Properties Panel options missing from web interface

Jump to solution
Product Name: Phaser 7500
Operating System: Not Applicable

When I connect to the web interface, the Properties area on the left side of the window is blank.  No way to access any of the related settings.  So far I have:

  • Connected from multiple browsers
  • Restarted repeatedly
  • Reset NVRAM
  • Updated firmware to current version (successfully via USB, no errors)

No change.

So far printing is normal. 

Also had a fuser end-of-life warning, even though there are less than 1000 prints on it.  Changed fusers, still had the error.  Was able to reset the fuser warning with the fuser reset.ps file.

Is there any kind of reset or reinstall that might correct this web interace issue?

 

Screen Shot 2018-10-19 at 12.14.29 PM.png

0 Kudos
4 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Phaser 7500 - Properties Panel options missing from web interface

Jump to solution

Hello unclemac.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Phaser 7500.

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
rdaniels2 Valued Contributor
Valued Contributor

Re: Phaser 7500 - Properties Panel options missing from web interface

Jump to solution

Just a thought, Clear Internet Cache from browser and Java. Basic stuff, but its worked for me in the past.

Randy
Please be sure to select Accept Solution and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!
0 Kudos
Highlighted
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Phaser 7500 - Properties Panel options missing from web interface

Jump to solution

It quite literally only works in Internet Explorer, It has been this way for at least a year, I don't know if new firmware will/has fixed it because I don't have a model I am allowed to update (I don't support the printer).

See this, Firefox > Chrome > IE, exactly the same printer on the same PC at the same time, only IE works (Edge does not work)

1.JPG

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
unclemac New Member
New Member

Re: Phaser 7500 - Properties Panel options missing from web interface

Jump to solution

Wow...speachless.  Is this 2005??

Thanks for the tip.  Would have never guessed....stopped using IE years ago. 

Even MS suggests we stop using IE, and some orgs are already asking users to retire it.  What's the point of a web interface that doesnt work with most web browsers?

Anyway...glad to have access at all at this point.  Come on Xerox, you still sell this printer!