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Phaser 8400 breakdown

- Message reads "Fault 37,002.47:19874" 

This unit is no longer sold by Xerox. Any suggestions as to what this message means.

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Valued Advisor
Valued Advisor

Re: Phaser 8400 breakdown

Heya!

 

This is what I could find:

 

37,002.47: PEST Error - Printhead Left jetstack disconnect. The left jetstack is
not drawing the expected power from the supply.

 

and the troubleshooting options:

 

1 Check the wiring running from the problem
component to the Printhead.
Is the wiring damaged?
Replace the wiring harness.


2 Run the appropriate diagnostic test:
37,002.47 = Left Jetstack Heater
37,003.48 = Right Jetstack Heater
37,004.40, 37,005.41 = Reservoir Heaters
Did the test pass?
Replace the
Printhead.

 

Hope this helps.

Thanks!


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New Member
New Member

Re: Phaser 8400 breakdown

Thanks for the quick respone. Wiring looks okay. Problem occured after a potential power surge due to Powerstream shutting down the area for a pole repair, although the printer is on a surge protector bar.

 

How do I run the diagnotic test mentioned and do you have a rough idea of the cost of a printhead?

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Valued Advisor
Valued Advisor

Re: Phaser 8400 breakdown

Hey!

 

You will need to enter the Diagnostics Menu for this.

I do not know the exact price but its really expensive.

Maybe someone else has the knowledge in this?

 

Thanks!


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Please remember to select "Accept as Solution" for posts that helped you solve the issue.

 

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