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Frequent Member
Frequent Member

Printer won't start. Can I extract a clone file or config report?

Product Name: Xerox 7830
Operating System: Not Applicable

Hello. 

I have a printer on site that won't start. The problem is that I need to know the specific settings on this printer. Is there anyway for me to extract a clone file or print a cofig report?

I suspect that the harddrive might be faulty.

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9 Replies
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Valued Advisor
Valued Advisor

Re: Printer won't start. Can I extract a clone file or config report?

Hi,

If the machine does not start unfortunately not. It is possible to be from a faulty power supply.

 

Gabi

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Frequent Member
Frequent Member

Re: Printer won't start. Can I extract a clone file or config report?

Thanks. I think I was a but unclear. The printer starts but it seems to be stuck in a boot loop. 

I can see the loading screen but I can't get past it.

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Valued Advisor
Valued Advisor

Re: Printer won't start. Can I extract a clone file or config report?

Hi,

Try to reinstall firmware by AltBoot method.

 

Gabi

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Frequent Member
Frequent Member

Re: Printer won't start. Can I extract a clone file or config report?

The problem is that I need the settins on the disk. If I altboot och update then the settings will go away I think.

My quest is. Is there anyway for me to still access the settings?

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Valued Advisor
Valued Advisor

Re: Printer won't start. Can I extract a clone file or config report?

You can try to acces machine CWIS if is possible, otherwise not.

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Frequent Member
Frequent Member

Re: Printer won't start. Can I extract a clone file or config report?

Can I do that without knowing the IP? Can I plug the cable directly from my PC to the printer and access the CWIS?

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Analyst Nation Moderator
Analyst Nation Moderator

Re: Printer won't start. Can I extract a clone file or config report?

Can I do that without knowing the IP?

No

Can I plug the cable directly from my PC to the printer and access the CWIS?

Yes, but not in your case when it won't actually turn (all the way) on.

It's a complete lost cause, if it doesn't turn on, you won't get the settings, its no different than trying to send mail from a post box somebody welded shut.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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New Member
New Member

Re: Printer won't start. Can I extract a clone file or config report?

what does the nine segment display on the board in the back show?

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Valued Advisor
Valued Advisor

Re: Printer won't start. Can I extract a clone file or config report?

Hi,

It represent the boot of the machine at starting. When the machine is started that 7 segment will show a sequence of numbers and letters. If the machine is Ok at the finish of booting it will show a flashing dot. If there is a problem with the machine it will show a cipher or a letter and as per service manual, the techs will know  what they have to do for machine repairing. 

 

Gabi

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