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LesK129
New Member
New Member
‎03-24-2021 06:48 AM

Problem with persistent error code

Product Name: Xerox Workcentre 7845
Operating System: Windows 10 x64

I have a Xerox Workcentre 7845 which is persistently showing an error: "The toner waste container is not installed correctly" (I believe this is fault code 009-925). The screen sometimes shows "Reposition toner waste container (R5)". I have repositioned the waste container many times, and also changed it for a new one. However the error message still comes up whatever I do. Can anybody help me with this please?

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gabiene
Valued Advisor
Valued Advisor
‎03-24-2021 03:19 PM

Re: Problem with persistent error code

Hi,

 It could be a dirty sensor. Power off and unplug the machine from power outlet. Remove the machine right cover, the wastw container and the waste container guide (this one have 4 screws) and clean the 2 sensors mounted on waste container guide.

Gabi

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LesK129
New Member
New Member
‎03-24-2021 05:39 PM

Re: Problem with persistent error code

Hi Gabi,

Thanks so much for this. I'll try your suggestion tomorrow and let you know.

 

 

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