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Valued Advisor
Valued Advisor

Re: Registering for Support


Thank you for using the Support Forum. Please give Xerox a call back and explain the issue and see what they say as far as the timing. 

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New Member
New Member

Registering for Support

Product Name: WorkCentre 6027
Operating System: macOS 10.14 - Mojave

I attempted to register at MySupport multiple times  after registering product over phone with Xerox support.

I input device serial number and order number but system could not find my account.

Xerox customer service department states that movement to new internal systems results in failures in support applications.

Does anyone know of an ETA on a fix to this or a work around?



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