cancel
Showing results for 
Search instead for 
Did you mean: 
kaika313
Occasional Contributor
Occasional Contributor

Remote services connection problems and test

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: Not Specified

Hi,

suddenly our WorkCentre 7830 stopped sending data to Xerox Remote Services servers.

The machine has firmware 075.010.032.18700 that should be already compatible with new communication security standards but it doesn't succeed in sending data.

The date and time are correct and even if we put 8.8.8.8 as DNS it doesn't work and the communication test fails.

Are there any other printer settings I should check?

As I suspect that there's also something in our network that does enable data to properly go to Xerox's Data Center is it possible through a computer to emulate the type of data sent by the printer? 

Thank you

Kind Regards

Kari

 

0 Kudos
2 Replies
signsny
New Member
New Member

Re: Remote services connection problems and test

Have you tried resetting software reset from All software opton? If no, I suggest you go for it. In most cases, this trick work.

0 Kudos
CathyO-Xerox
Community Manager
Community Manager

Re: Remote services connection problems and test

Hello Kaika313,

You can try installing XDA Lite, software can be downloaded here:

Documentation can also be found there in the documentation tab.

If XDA does not connect, you can engage support through normal channels to troubleshoot: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!