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Valued Member
Valued Member

Remote services problems with latest firmware

Product Name: VersaLink® C505 Multifunction Printer
Operating System: Windows 10

Hi,

are there any known issues with latest Versalink firmwares and Xerox Remote Services?

We have a new Versalink C505 in an office and a C7025 in another location and both, with latest available general firmwares, have problems connecting to remote services.

It's not an issue regarding network because in both locations previously installed printers (both WorkCentre series) with same settings were able to communicate with Xerox. Also checked all typical settings (DNS, Date & Time, IP, etc...) and set them as old machines...

What can I do?

 

Thank you

Kari

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6 Replies
Frequent Member
Frequent Member

Re: Remote services problems with latest firmware

Yesterday, I had two B7035 units from two different customers that would not connect to Remote Services...

I was advised by 2nd Level Support to Clone the device, then install the clone...

that fixed the problem...

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Valued Member
Valued Member

Re: Remote services problems with latest firmware

Hello Amoorer,

just clone and install it? Without nothing else?

Ok, I'll give it a try...

 

Thank you

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Community Manager
Community Manager

Re: Remote services problems with latest firmware

Hi Kaika313,

Thank you for using the Support Forum. Please take a look at this article about the issue you are having. The article will give you a little more detail and an explanation about what caused the issue. If this does not resolve the issue for you, please consider contacting your support centre for further assistance. 

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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Valued Member
Valued Member

Re: Remote services problems with latest firmware

Hi CherylO,

thank you, the article you mentioned did solve the problem for VersaLink products but not for PrimeLink.

The new machine (B9100) with the same settings of a previous D95 which was communicating does not work even with the 'cloning trick'. Maybe there's something different to do with PrimeLink series?

Thank you

Kari

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Community Manager
Community Manager

Re: Remote services problems with latest firmware

Hi Kaika313,

Please take a look at the information in the article about tips for resolving communication issues with Remote Services.  If those suggestions do not help then please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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Valued Member
Valued Member

Re: Remote services problems with latest firmware

Hi CherylO-Xerox,

thank you but we've already followed those instructions, as we did for the previous machine that in fact worked without problems.

I think that there's a bigger problem, like the one that affected VersaLink products... but maybe I'm mistaking.

Thank you anyway

Kari

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