cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Reset password for 5755

Can someone please tell me how to reset the password on the 5755? 

 

Thank you in advance. 

 

Lori

0 Kudos
1 Reply
Highlighted
Valued Advisor
Valued Advisor

Re: Reset password for 5755

For security purposes you cannot reset the admin credentials without entirely wiping the machine.

 

Wiping the machine is done by what is called an Altboot.

 

So you would take the printers latest firmware version which is here.

Download and extract the dlm file out of the zip file.

 

The altboot process is simple, but we are not allowed to post the directions here, but other sites certainly post it. (See the GP9 link)

 

When the process completes, it will be entirely wiped, it will have deleted every single setting ever applied, so you will need to set it up from scratch. Expect the altboot to take anywhere from 20-90 minutes.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos