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Mike K. New Member
New Member

Service Diagnostics; how to exit from ADC Output Check

Product Name: Phaser 7500DT
Operating System: Windows 10 x64

Entering the Service Diagnostics > Adjustments/Calibrations > OK >  ADC Output Check, I have "Reading ADC Data...".   There appears to be no further progress.  No further information or data appears.  I've tried exiting by pressing any of the buttons.  I'm not able to exit or change this screen.  

Other than securing the power, is there any way of single or combination of pressed buttons that will allow me to exit and continue on with the diagnostics?

The objective is to determine the cause of a soft fault as the Power/system status LED is at a steady yellow after initial startup.

Thanks in advance for your help or suggestions.

Cheers !

Mike K. 

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Community Manager CherylO-Xerox
Community Manager

Re: Service Diagnostics; how to exit from ADC Output Check

Hi Mike K.,

Thank you for using the Support Forum.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Phaser 7500.

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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