cancel
Showing results for 
Search instead for 
Did you mean: 
WayneBDA312-ASP
Technical Escalation Service Provider
Technical Escalation Service Provider

Service mode key selection Phaser 3330

Jump to solution
Product Name: Other - specify product in post
Operating System: Windows 10 x64

Good Day

We have been trying to get the password reset on 3 new installs at a customer site

The combination of "menu , then hold " # " then enter "1934" then hit "start" is not working or we do not know the timings and the EDOC is not helping and nothing in searchlight

Can anyone chime in who has accessed the serivice mode please and knows the timings of the key entries

Many thanks

Wayne 

 

 

0 Kudos
1 Reply
TammyL-Xerox
Administrator
Administrator

Re: Service mode key selection Phaser 3330

Jump to solution

Hello WayneBDA312-ASP, 

What you have listed below is correct, the only thing I could find that is different is that you don't need to hold down the # key.  If trying that doens't work I would suggest that you call in the the support department for technical assistance. 

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!