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1 Reply
TammyL-Xerox
Community Manager
Community Manager
‎06-09-2021 10:01 AM

Re: Service mode key selection Phaser 3330

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Hello WayneBDA312-ASP, 

What you have listed below is correct, the only thing I could find that is different is that you don't need to hold down the # key.  If trying that doens't work I would suggest that you call in the the support department for technical assistance. 

Thanks,
TammyL-Xerox
Community Manager

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WayneBDA312-ASP
Technical Escalation Service Provider
Technical Escalation Service Provider
‎06-07-2021 01:22 PM

Service mode key selection Phaser 3330

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Product Name: Other - specify product in post
Operating System: Windows 10 x64

Good Day

We have been trying to get the password reset on 3 new installs at a customer site

The combination of "menu , then hold " # " then enter "1934" then hit "start" is not working or we do not know the timings and the EDOC is not helping and nothing in searchlight

Can anyone chime in who has accessed the serivice mode please and knows the timings of the key entries

Many thanks

Wayne 

 

 

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