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ozstar Member
Member

Since win 10x64 update to 1803 - Printer shows as offline. Tried everything !

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Since the update yesterday no PC's could be found on the LAN but after using some suggestions from around the web forums now see the PCS on the wired LAN but still no printers.

 

The ColorQube 8570 shows as offlinbe but I have tried all the usual things but noithing works.

 

I sometimes get, The Printer is in an Error state and Printer Status is not available at this time

 

It is a network and may driver issue.

 

Is there a new driver required ?

 

HP has released a drive evidentky.

 

Thanks

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Since win 10x64 update to 1803 - Printer shows as offline. Tried everything !

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Your print driver was replaced with an MS class driver and installed via a WSD port, which is notoriously unreliable.

 

1. Uninstall the printer completely

2. Download this driver

3. Do not pick the printer from the list , pick this option

1.JPG

 

Then this

 

2.JPG

 

And then make absolutely certain this is not checked

 

3.JPG

 

This will fix the issue now and prevent it from re-occuring in the future with the next big update

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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ozstar Member
Member

Re: Since win 10x64 update to 1803 - Printer shows as offline. Tried everything !

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Hello and thank you for your help.

 

I have done that and got this panel.

 

 

add new printer not found.JPG

 

 

I noticed a few Xerox options other than Generic but wasn't sure which one to choose, if any.

 

I Chose the other and saw the port settinffs and IP of the printer was correct ( I checked the printer LED and it is correct 20.88)

 

I see the SNMP is not enabled.  Raw is checked   Raw settings Port #  9100

 

See option  Xerox Global Print Driver PS and Xerox GPD PS V4.1.585.13.0.  then NEXT

 

Says Use the driver that is currently installed (recommmended) and Replace current driver.  I chose Replace

 

This printer will be installed with Xerox GPD PS V4.1.585.13.0    NEXT

 

Installing printer

 

Share Printer   NEXT

 

Print Test Page... A test page has been sent ....

 

Printer Power saver was on.. Turned on.. 1% etc.... the Ready to Print. but NO PRINT !  Close Panel.

 

Ciick Finish

 

Where did I go wrong please?

 

The IP address is correct  and the LAN is working for other PCs.

 

In Printers and Scanner (Win 10) It shows that new driver but under it says , Error

 

I doiuble click Choose Print Test Page and a Win 10 panel comoes on screen and says..  Error printing on Xerox GPD PS V4.1.585.13.0

 

Checked Printer Panel and it says the Test Page is Printing, then Error.

 

Troubleshooter says..

 

windows couldnt fix.JPG

 

From other PCs on the LAN it says the printer is offline.

 

Win 10 Event Viewer says this..  Not sure whether it is relevant. I was not using Adobe PDF.

 

Error - The print spooler failed to load a plug-in module AdobePDF.dll, error code 0x7E. See the event user data for context information.

 

I am now at a loss.

 

Where have I gone wrong?

 

Thanks for the help.

 

Thanks again

 

 

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ozstar Member
Member

Re: Since win 10x64 update to 1803 - Printer shows as offline. Tried everything !

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Hi,

 

I am still stuck without a printer! 

 

I have 2 x Xerox 6250, Cube 8570, Epson T50, Canon TS9000 and none work!

 

I have found a PC that has is still on 1709 and the Cube printer works fine with the 8570/8580 Class driver

 

So it is definitiely the 1803 update.

 

Has anyone been able to really resolve this?

 

Is there a better driver available as Window support says it is up to Xerox.

 

This is costing my business money. Please help.

 

 

 

 

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Community Manager CherylO-Xerox
Community Manager

Re: Since win 10x64 update to 1803 - Printer shows as offline. Tried everything !

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Hi Ozstar,

Thank you for using the Support Forum. Let's try some basics, are you able to ping the printer? If it pings successfully then remove the driver from the pc, reboot the pc and power off the printer.  Once the PC is back up turn the printer back on and re install the printer with the instructions provided by Joe.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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ozstar Member
Member

Re: Since win 10x64 update to 1803 - Printer shows as offline. Tried everything !

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Thank you CherylO.

 

After maybe a week and trying what all you guys have suggested as well as my own experience, I have it finally working.

 

The most recent of my activities was to Device Mgr, uninstall the printer like I have done so many times with this problem.

 

This time I chose the 'Older printer' option and it found the ColorQube 8570DN. It installed the 8570/8870 Class driver and the printer worked.

 

I had chosen every other option like I always did and assumed the Older printer was to be a really old one, not a 2017 one!

 

Anyway, it looks like I am now able to get back to earning a few crumbs again !

 

I really do appreciate the help

 

oz

 

 

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