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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎05-16-2019 07:27 PM

Re: Smart Start Frozen

Hello twtech.

If you have not already resolved this issue, we suggest you search our online knowledgebase for the product you are using.

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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twtech
New Member
New Member
‎05-02-2019 05:01 PM

Smart Start Frozen

Product Name: Xerox Remote Services
Operating System: Windows 7 x64

When I try to use Smart Start to find a printer on a Windows 7 computer, it freezes (screenshot below). As you can see, it doesn't even start looking for printers. I've used it to install the same printer on two Windows 10 computers without issue. Any idea how to fix this? (I've tried running as administrator and restarting as well as deleting and downloading a more recent copy)

Capture.PNG

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