Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
ajsmith227
Member
Member
‎08-02-2018 10:23 PM

Smart Start install Fails

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Windows 7 x64

I'm getting this on one system. Other systems are install this way fine. Any thoughts?

Screen Shot 2018-08-02 at 8.03.04 PM.png

0 Kudos
Reply
5 Replies
Joe Arseneau
Valued Advisor
Valued Advisor
‎08-06-2018 01:53 PM

Re: Smart Start install Fails

Try just installing the driver itself

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Reply
ajsmith227
Member
Member
‎08-06-2018 04:11 PM

Re: Smart Start install Fails

Did not work. I get this error.

Screen Shot 2018-08-06 at 2.11.15 PM.png

0 Kudos
Reply
ajsmith227
Member
Member
‎08-06-2018 07:14 PM

Re: Smart Start install Fails

When I try to install via print managment I get this:Screen Shot 2018-08-06 at 5.13.08 PM.png

0 Kudos
Reply
Joe Arseneau
Valued Advisor
Valued Advisor
‎08-07-2018 12:51 PM

Re: Smart Start install Fails

Your screenshot is clearly showing it (or you) has chosen to install a WSD device.

You don't install the printer as a network printer, you install it locally on a TCP/IP port

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Reply
Shawn K
New Member
New Member
‎02-06-2020 02:59 PM

Re: Smart Start install Fails

Hi I'm having the same issue trying to install AltaLink C8035 on Win 2008 R2 server. Did you ever resolve this issue?

0 Kudos
Reply