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Williels New Member
New Member

Standard to metered conversion

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Who can I contact to get toner conversion codes for WC 5885 ? XDDS no longer supports these devices.

FYI, I posted this same question in the printing fourm.

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Standard to metered conversion

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You call Xerox, or if you are a Xerox technician, you get yourself a forum account in the proper employee format and have your manager request access to the XPERT forum and they can probably get it converted in there.

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Joe
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Williels New Member
New Member

Re: Standard to metered conversion

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Thank you for your reply. I already called XDSS licensing - 800-890-3260 - but they no longer support these devices. They gave me a number for 2nd level support - 800-277-7708 -but don't support these devices either.
I'm not a tech but an associate.
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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Standard to metered conversion

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You are posting here on a peer-to-peer customer forum, this is not a place to get Xerox internal information.

2nd level customer support doesn't do conversions for any product. We don't do anything related to billing, we just help with firmware, configuration and network troubleshooting.

The XDSS guys don't do it either, but if they deferred you to 2nd level, they would have meant the 2nd level team that Xerox technicians go to, which is not a publicized phone number, they can do the conversions on this model, they also do the aforementioned XPERT forum.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
gabiene Frequent Advisor
Frequent Advisor

Re: Standard to metered conversion

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Hi,

However, the conversion for this machine is applied just for drum unit and not for toner. Toner is the same worlwide.Meterd plan are for machines which are in full contract and for this kind of contract you must have support from your tech.

 

Gabi